3. Customer service: When the only utility available has lousy customer service, nobody is surprised. They don’t even pretend to care – they know they have you over a barrel. With all these new players in town, however, it’s a slap in the face to be treated like royalty until you’ve signed on the dotted line and now they won’t even return your calls or the person on the phone can’t string three English words together or if he does speak English, he’s brand new and panicking trying to pull up your account information.
Even though it’s not ideal for either party, both customers and electric service providers have to purchase electricity at current market rates. Strategically timing your switch to a new electricity provider can help you score the best electric rates in a market that’s out of your control. Another way to feel more in control when switching energy suppliers is to sign up for a fixed-rate plan.
Not only does Amigo Energy feature useful resources on our blog, but we have the right technology to help you track your residential electricity usage and take actions that may help with energy savings. We offer the latest technology (phone apps, smart thermostats, and even smart sprinklers) so you can worry less about your electric bill and focus on what really matters in life.
The two most common distinctions between customer classes are load size and usage profile. In many cases, time-of-use (TOU) and load factor are more significant factors than load size. Contribution to peak-load is an extremely important factor in determining customer rate class. Consumer loads may be characterized as peak, off-peak, baseload, and seasonal. Utilities rate each load differently, because each has different implications for a power system.
That means that customers in Houston paid an average of $5,500 more for electricity over a 14-year time span beginning in 2002, according to the group that buys electricity on behalf of municipal governments in Texas. The calculation, which uses data from the U.S. Energy Information Administration, assumes monthly electricity use of 1,300 kilowatt hours.
Net metering is another billing mechanism that supports the development of renewable power generation, specifically, solar power. The mechanism credits solar energy system owners for the electricity their system adds to the grid. Residential customers with rooftop PV system will typically generate more electricity than their home consumes during daylight hours, so net metering is particularly advantageous. During this time where generation is greater than consumption, the home’s electricity meter will run backwards to provide a credit on the homeowner’s electricity bill.
Power generation projects, which have to sell their power to these bankrupt utilities, require creative financing structures to get around these problems. In a bid to reduce their risk when financing these projects, bankers employ financial tools like put call options agreement or World Bank partial risk guarantees. The problem is these tools add complexity and cost which end up being passed on to the end-user or worsen the financial state of the power utility.
Residents of California paid an average of 19.65 cents per kilowatt hour (kWh) for their electricity in July, one of the highest rates in the country and well above the U.S. average of 13.12 cents/kWh. However, they use an average of 547 kWh per month, well below the U.S. average of 897. That leaves the state with a Choose Energy Price Index score of 92.9, which places it 17th nationally.
Dallas area residents now have the option for choosing their electric provider. However, with all of the different plans that are available, it can be difficult to make the right decision for your particular electricity needs. You may find yourself overwhelmed by the number of options presented to you by all the electric company advertisements or concerned about shady marketing gimmicks.