3.     Customer service:  When the only utility available has lousy customer service, nobody is surprised.  They don’t even pretend to care – they know they have you over a barrel.  With all these new players in town, however, it’s a slap in the face to be treated like royalty until you’ve signed on the dotted line and now they won’t even return your calls or the person on the phone can’t string three English words together or if he does speak English, he’s brand new and panicking trying to pull up your account information.

Studies show that generally demand for electricity is driven largely by temperature. Heating demand in the winter and cooling demand (air conditioners) in the summer are what primarily drive the seasonal peaks in most regions. Heating degree days and cooling degree days help measure energy consumption by referencing the outdoor temperature above and below 65 degrees Fahrenheit, a commonly accepted baseline.[123]
Utilities, or energy companies, in Maryland offer customers information to know how much they are spending on electric supply each month. Baltimore Gas & Electric Co., for example, provides a tool known as the Standard Offer Service, which shows customers how much they can expect to pay for energy supply each month. Current supply rates show that BGE customers will pay 8.225 cents per kilowatt hour (kWh). ChooseEnergy.com, as of mid-May, offers a 36-month plan that could save 13 percent on that rate now.

The weakest S&P 500 subsector during 2014 was Oil and Gas Drilling, down 46%, which wasn’t very surprising, considering the price of oil dropped 50% from its peak in June through the end of the year. That subsector has risen 6% this year through Monday’s close, showing that there’s plenty of buying taking place. Most other subsectors within energy declined last year, but only three have risen so far in 2015.
Excessive Total Harmonic Distortions (THD) and not unity Power Factor (PF) is costly at every level of the electricity market. Cost of PF and THD impact is difficult to estimate, but both can potentially cause heat, vibrations, malfunctioning and even meltdowns. Power factor is the ratio of real to apparent power in a power system. Drawing more current results in a lower power factor. Larger currents require costlier infrastructure to minimize power loss, so consumers with low power factors get charged a higher electricity rate by their utility.[130] True power factor is made of displacement power factor and THD. Power quality is typically monitored at the transmission level. A spectrum of compensation devices[131] mitigate bad outcomes, but improvements can be achieved only with real-time correction devices (old style switching type,[132] modern low-speed DSP driven[133] and near real-time[134]). Most modern devices reduce problems, while maintaining return on investment and significant reduction of ground currents. Power quality problems can cause erroneous responses from many kinds of analog and digital equipment, where the response could be unpredictable.
Fixed-rate, long-term (contract) plans provide stability in electricity rates. If market energy costs suddenly trend upward where you live, you can rest assured that you won’t have to pay more out of pocket. However, if you want to switch to a different, lower-cost plan before the end of the contract term, you’ll likely have to pay a cancellation or early termination fee.