3.     Customer service:  When the only utility available has lousy customer service, nobody is surprised.  They don’t even pretend to care – they know they have you over a barrel.  With all these new players in town, however, it’s a slap in the face to be treated like royalty until you’ve signed on the dotted line and now they won’t even return your calls or the person on the phone can’t string three English words together or if he does speak English, he’s brand new and panicking trying to pull up your account information.
During your search, it’s important to keep in mind that your timing may be the most important contributor to actually finding the lowest electricity rates. So when is the best time to find cheap electricity rates? With the market rates for electricity fluctuating on a daily basis, we know that pinpointing the best time to switch may seem difficult. Here at Think Energy, we want to provide you with information to determine the best time for you to score the lowest energy rates.

The weakest S&P 500 subsector during 2014 was Oil and Gas Drilling, down 46%, which wasn’t very surprising, considering the price of oil dropped 50% from its peak in June through the end of the year. That subsector has risen 6% this year through Monday’s close, showing that there’s plenty of buying taking place. Most other subsectors within energy declined last year, but only three have risen so far in 2015.


Prices for any single class of electricity customer can vary by time-of-day called TOU or time of use or by the capacity or nature of the supply circuit (e.g., 5 kW, 12 kW, 18 kW, 24 kW are typical in some of the large developed countries); for industrial customers, single-phase vs. 3-phase, etc. Prices are usually highest for commercial and residential consumers because of the additional costs associated with stepping down their distribution voltage. The price of power for industrial customers is relatively the same as the wholesale price of electricity, because they consume more power at higher voltages. Supplying electricity at transmission-level high voltages is more efficient, and therefore less expensive.
*Save Over £390 - Over 10% of the estimated quotations raised by users of the Simply Switch Website to switch their gas and electricity suppliers between 01/02/2015 - 01/06/2015 produced a predicted annual saving of £390 or more. Current combined spend for gas and electricity of between £84 and £6869. Savings may have included Direct Debit and online discounts. Energy prices vary by usage and postcode.
The problem is that across Africa, the vast majority of the power utilities are effectively bankrupt. Another World Bank study (pdf) on African Utilities shows that only two of the 39 African utilities surveyed, in the Seychelles and Uganda, were able to generate enough cash to cover both their operating costs and capital expenditures necessary to invest in the maintenance and expansion of the grid. In fact, only 19 of the 39 companies were able to generate enough cash to cover their day-to-day operating costs. It means the rest were not even able to pay everyday costs, like salaries, in full.
Technology that now allows smaller quantities of power to be generated closer to the end-users at prices not too much higher than grid-based power are undermining those economies of scale. More efficient turbines, for example, allow large power users like cement plants and petrochemical factories to come off the grid. Today the limiting factor for large companies to come off the grid often isn’t the efficiency of the power generation technology, but the lack of easy availability of fuel, such as gas or coal to power these turbines Even this problem is being solved by innovations like mini-liquefied natural gas projects.
The table below shows simple comparison of electricity tariffs in industrialised countries and territories around the world, expressed in US dollars. The comparison does not take into account factors including fluctuating international exchange rates, a country's purchasing power, government electricity subsidies or retail discounts that are often available in deregulated electricity markets.[5]
Fixed-rate, long-term (contract) plans provide stability in electricity rates. If market energy costs suddenly trend upward where you live, you can rest assured that you won’t have to pay more out of pocket. However, if you want to switch to a different, lower-cost plan before the end of the contract term, you’ll likely have to pay a cancellation or early termination fee.
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