Utility companies are responsible for transmission and delivery of electricity even in energy deregulated parts of Texas and should be contacted in the event of a power outage. Your retail energy supplier may provide you competitive electric rates or exceptional customer service, but they cannot repair power lines or restore your service. In the case of an emergency, contact:
How does that work? Spark Energy buys electricity and competes in the market for the best price -- a competition that ultimately drives prices down and allows us to deliver more value for your money. In Texas, switching to a different electricity provider is kind of like changing to a different long distance company. When you switch to Spark Energy, the utility will continue to deliver electricity to your home but Spark Energy will handle all the billing, including the utility’s delivery fees and the electricity you actually use.
Since 2002, Amigo Energy has been one of the best electric companies in Texas. Not only that, but more recently we’ve received far fewer Public Utilities Commission of Texas (PUC) complaints than most other large residential electricity providers across the state.2 In fact, our customer service gets even better over the phone because our call-in customers have yet to file a PUC complaint this year.3 This ain’t our first rodeo—with over 15 years of experience and a track record of reliable service, you can trust Amigo Energy as your retail electricity provider.
Even though it’s not ideal for either party, both customers and electric service providers have to purchase electricity at current market rates. Strategically timing your switch to a new electricity provider can help you score the best electric rates in a market that’s out of your control. Another way to feel more in control when switching energy suppliers is to sign up for a fixed-rate plan.

July 2018 data, the latest available, show that the average U.S. price – 13.12 cents per kilowatt hour (kWh) – was down 0.7% compared with a year ago. If you live in Louisiana, you pay the lowest average residential electricity rates of any state in the country – 9.37 cents per kWh. The next lowest rate is in Washington, where residents pay an average of 9.79 cents per kWh.
Unlike with long-term plans, monthly, variable rate (no-contract) plans have no cancellation fees. You won’t have to pay a penalty if you decide to take your business elsewhere because you found a better deal. Plus, you won’t be left paying more than you should if the market rate for energy trends down. However, if the market prices rise, you’ll have to pay more than those who are in-contract.
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